Minor__            Minor__         Minor__         Minor__

        Communications__        Disk__          Base Unit__
        Network__               Keyboard__      Screen__        
        Mouse__                 Everything__    Don't Know__

• Is it plugged in? Yes__ No__
• Is it switched on? Yes__ No__
• Has it been stolen? Yes__ No__
• Have you tried to fix it yourself? Yes__ No__
  • Have you made it worse? Yes__
• Have you read the manual? Yes__ No__
  • Are you sure you've read the manual? Yes__ No__
  • Are you absolutely certain you've read the manual? Yes__ No__
• Did you understand it? Yes__ No__
  • If `Yes' then why can't you fix it yourself?
    _____________________________________________________________
• Is the equipment unexpectedly noisy? Yes__ No__
  • If `Yes' what sort of noise?
    

            Grinding__              Rattling__
            Whirring__              High pitched whine__
            Sound of disk head scouring disk__
            Strange, out of tune whistling or humming__

• Is there a smell of burning? Yes__ No__
  • If `Yes' is the equipment on fire? Yes__ No__
• Is the fault repeatable? Yes__ No__
• What were you doing (with the equipment) at the time the fault occurred? ______________________________________________________
  • If `nothing' explain why you were logged in. _______________________________________________________________
• Are you sure you aren't imagining the problem? Yes__ No__
• Do you have any independent witnesses of the problem? Yes__ No__
• Describe the problem.
  _______________________________________________________________
• Now, describe the problem accurately.
  _______________________________________________________________
• Speculate wildly about the cause of the problem.
  _______________________________________________________________
  _______________________________________________________________
• Can't you do something else, rather than bothering me? Yes__ No__